YOUR PRIVACY IS PROTECTED

At chinadirectstore.com, we are committed to protecting your privacy online. Our Privacy Policy demonstrates our firm commitment to protecting the privacy of our customers. We use the information that we collect about our customers to fulfill product and service purchases and to create a more personalized online experience.

When you shop at chinadirectstore.com, we collect transactional information, or Personally Identifiable Information, from you such as your name, telephone number, e-mail address, billing address, shipping address, credit card or other payment information and a password. chinadirectstore.com uses customer information only for the purposes of filling orders, contacting purchasers to inform them of their order status.

 

RETURNS AND EXCHANGES

Our policy is to accept merchandise returned as long as it is returned in the original condition that it was shipped, with no visible signs of wear. Returns must be made within 14 days of original shipment date. The merchandise should also have all tags and stickers, as well as your invoice or packing slip. Shipping is not refundable. In addition, the customer is responsible for all shipping charges to and from China Direct Co. Please include a check or credit card number for the amount sufficient to cover the shipping charges. Please allow 3-4 weeks for return and 2 weeks for exchange.

Sale and liquidation items are not returnable.


All returns and exchanges should be shipped to:

NEW CENTURY BUSINESS LLC

206 W 3rd Street

Dover,  OH  44622

POINTS TO REMEMBER

1. Exchanges or returns for merchandise ordered online must be shipped to chinadirectstore.com within 14 days after the date you received the merchandise.

3. Allow 1 - 2 billing cycles for credits to appear on statement.

4. Refunds will be made on an individual basis and credit cards will be recredited minus the shipping charges.

We're not responsible for any lost packages. 

 

Shipping Guide for international orders:

Our system won't calculate international shipping automatically. The shipping charge in your check out is US domestic charge only. We'll email you shipping charge for your approval before we process your credit card payment.
     
Shipping for all countries (except Canada): $23.95 for 1 to 2 pairs (International Flat Envelope); $47.9 for 3 to 4 pairs (2 International Flat Envelopes); $59.95 for 5 to 10 pairs (International Flat Box). Canada Shipping: $11.95 for 1 pair (International First Class/No Tracking Info); $19.95 for 2 pairs (International Flat Envelope); $40.95 for 3 to 10 pairs (International Flat Box). 

 

 

 

 
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Call toll free 1-888-828-6812 to pay directly!

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New Century Business LLC

DBA China Direct Company

Email:

Toll Free Tel & Fax: 1-888-828-6812 ( contiguous US only)

Tel: 330-343-1018

Fax: 440-372-5802